Frequently Asked Questions

General FAQ

Are there any shop rules to consider?

Please refrain from bringing small children (unless they're getting pierced or jewelry installed) or bring another adult to supervise them while you're having work done. Momma always said, "Look with your eyes, not with your hands"

Avoid touching jewelry and display trays in the studio, we are happy to hold things up for you to get a better look.

Bring previously worn jewelry in a plastic baggie, or ask for a portion cup when you arrive

Please don't place previously worn loose jewelry on the counter, WE WILL TOTALLY CRY...

Please DON'T touch, remove, or insert new jewelry into your piercing at the studio, we are happy to do that for you!

Do I need an appointment or can I walk-in?

At this time, all customers need an appointment for the foreseeable future.

Where are you located?

333 Grandville Ave SW Suite 300 (3rd floor) Grand Rapids, MI 49503.. Located one block south of Founders Brewing Co. and directly across the street from the Grand Rapids Ballet on the southwest corner of Goodrich and Grandville.. The studio is on the 3rd floor of the historic 3-story brick horseshoe building. The entrance is the second door of the building where you'll find an elevator or stairs to get up to the 3rd floor.

Where do I park?

OMG! We know!!! Parking is TIGHT but there are metered parking spots all along Goodrich and Finney.

Monday thru Friday from 6am-5pm you must pay at the designated pay station or by using the Park Mobile App or you may be ticketed, be sure to remember your space number.

You may also use the Founders Brewing Co lot and they will validate parking if you stop there AFTER your visit with us for a pint, tasty lunch/dinner, fill up your growler or even a to-go sixer . After 5pm or anytime on Saturday or Sunday parking is allowed in the Wolverine Printing parking lot located on the northwest corner OF Grandville and Goodrich, but PLEASE respect their space and ONLY park there during these times!

Can I bring guests?

As of now, we are limiting the amount of people to 2 per appointment.

Do I need to bring anything?

18+ bring valid State ID, Driver's License, Passport or Military ID.

Minor's Parent/Guardian MUST be present, so bring them. Photo ID for the minor: School ID, Child ID Card, State ID, Drivers License or Passport. Photo ID for the parent/guardian: State ID, Drivers License, Military ID or Passport. 3) Birth Certificate or Legally Binding Guardianship Document.

If you regularly wear glasses, hearing device or anything else that is worn in/near the area you are being pierced bring those so we can consider it with placement.

What are your hours?

Please see our hours at the bottom of the website for the most up-to-date information.